Frequently Asked Questions
Everything you need to know about your Cognative MTB gear and orders.
How long does shipping take for my mountain bike gear?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international rates and times vary by location.
What is your return policy for apparel and accessories?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or refund.
How should I care for my technical riding jerseys?
To preserve the technical moisture-wicking properties, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.
Do you offer a warranty on your products?
Yes, we stand by our quality. We offer a limited warranty against manufacturing defects for up to one year from the date of purchase. This does not cover standard wear and tear or crash damage.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. Our apparel is designed with a performance trail fit; if you prefer a looser fit for body armor, we recommend sizing up.
Can I change or cancel my order after it has been placed?
We strive to ship orders as fast as possible. If you need to make a change, please contact our support team within one hour of placement, and we will do our best to accommodate you.